1. Information We Collect
To provide our global e-commerce purchasing, shipping, and delivery services, TagExpress collects specific personal and operational information required for order fulfillment and account management:
- Personal Identity Information: Your full display name, registered email address, and primary phone number.
- Account Credentials & Identifiers: Unique user ID (`uid`), encrypted password hashes, and user role configuration.
- Shipping & Delivery Addresses: Physical delivery addresses, city, postal region, and location preferences required to deliver your packages.
- Order & Purchase Information: Details of items added to your shopping cart, product links from international/local stores, item quantities, color/size options, price estimates, domestic and international shipping options, tracking IDs, and amounts paid.
- TagExpress Account Balance: Wallet balance amounts, deposit logs, refund updates, and transaction history.
- Customer Support & Live Chat Data: Messages, feedback, and document/image attachments submitted through our live customer support chat system.
- Technical & Network Log Data: IP address, mobile device identifiers, operating system version, app build version, and system event logs for security monitoring.
2. How We Use Collected Data
We use your information strictly to operate, maintain, and improve TagExpress services:
- Processing your shopping requests, purchasing items from target merchant stores, and coordinating international and local package delivery.
- Authenticating user logins, managing user sessions, and maintaining your TagExpress account balance.
- Providing real-time order status updates, delivery tracking updates, and system notifications.
- Facilitating live customer service and support communication.
- Detecting, preventing, and investigating fraudulent transactions, unauthorized account access, or security threats.
- Complying with applicable legal, tax, financial accounting, and regulatory obligations.
3. How Data is Stored and Protected
TagExpress employs robust physical, technical, and administrative safeguards to protect your personal information:
- Encryption in Transit: All data transmitted between the TagExpress app/website and backend servers is encrypted using Secure Sockets Layer (SSL/TLS) protocols.
- Password Protection: Account passwords are stored securely using industry-standard cryptographic hashing algorithms (bcrypt) and are never stored in plaintext.
- Private Document Storage: Support attachments and sensitive files are stored on private storage disks protected by cryptographic temporary signed route verification.
4. Third-Party Data Sharing
We do not sell, rent, or trade your personal information to third-party advertisers or data brokers. We share data only with essential service providers necessary to deliver our services:
- Logistics & Courier Partners: Delivery name, address, and contact phone numbers are shared with courier drivers solely for order fulfillment and package drop-off.
- OTP & Verification Providers: Phone numbers are processed via verified OTP gateway services (such as OTPIQ for WhatsApp/SMS verification) to confirm account authentication codes.
- Legal & Regulatory Authorities: Data may be disclosed if required by valid law enforcement requests, subpoenas, or statutory tax reporting requirements.
5. Payment & Order Processing
TagExpress manages order transactions through account balances and official order receipts. Payment details and price estimations are recorded transparently under your account for auditing and refund verification.
6. Data Retention Policy
Personal data is retained while your TagExpress account remains active to provide services. Upon account deletion completion:
- Personal identification details, saved addresses, cart items, notification tokens, and support chat messages are permanently deleted or anonymized.
- Completed order history invoices, transaction receipts, and accounting records are retained for the statutory retention period: , as mandated by legal and financial compliance regulations, after which they are permanently purged.
7. Account Deletion & Request Portal
You have full control over your personal data. You can request deletion of your TagExpress account and associated personal information at any time without fee or hassle.
To submit an account deletion request, please visit our public request portal: TagExpress Account Deletion Request Page (/delete-account).
8. User Privacy Rights
Depending on your jurisdiction, you have the right to access, update, correct, export, or request deletion of your personal data held by TagExpress. You may exercise these rights directly within the app settings or by contacting our compliance support team.
9. Children's Privacy
TagExpress services are not directed to children under the age of 13 (or 18 depending on local laws). We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we immediately take steps to delete such data.
10. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in legal requirements or app features. Updated policies will be posted on this page with a revised "Last Updated" date.
11. Contact & Support Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy compliance team at: